Job Postings

Job Title:  Part-Time Victim Witness Assistant

Open Date: 11/19/19

Closing Date:  11/23/19

To Apply:  Please attach a cover letter and resume and email to

IMMEDIATE QUALIFICATIONS:  Must have extensive (3-5 years) of previous experience in working within the criminal justice system, the civil and criminal protective order process, and assisting crime victims or individuals in crisis.  We will not consider any applicant that does not meet this criterion.

POSITION SUMMARY: The position of Victim Witness Assistant is to serve as an advocate to victims and witnesses and assist them in navigating the criminal justice system. This position also provides a variety of complex administrative functions. The Victim/Witness Assistance Program protects the rights of victims and witnesses of crime set forth in the Code of Virginia (§ 19.2-11.01) Crime victim and witness rights.


  • Receives, screens and directs inquiries both by phone and in person, from victims, other service providers, attorneys, law enforcement and the general public.
  • Processes incoming and outgoing mail; answers telephone inquiries related to program; maintains, organizes, and keeping up to date records and files.
  • Provides direct services including contact with victims to assure victims are provided information related to court appearances and hearings, as well as informing them of changes in the time and date of those appearances and hearings.
  • Serves as an advocate and liaison on crime for the victim's behalf assuring their rights are protected.
  • Works as a liaison between victims, witnesses and prosecutors.
  • Provides court support to victims and/or petitioners and witnesses during trials, hearings and injunction hearings.
  • Assesses the victim's emotional, physical, safety and financial needs; makes referrals to community resources; provides information regarding the Virginia Crime Victims Compensation program and assists with the application process.
  • Provides crisis intervention services to crime victims.
  • Provides appearance information to witnesses; provides employer intercession services when requested; seeks to resolve any appearance problems to assure witness appearance in court; notifies witnesses and law enforcement agencies of changes of cancellation of court dates.
  • Compiles restitution documentation, including estimates, medical bills, insurance documentation etc. submitted by victims.
  •  Prepares restitution worksheet to be submitted with supporting documents to the Commonwealth Attorneys Office, the courts, and defense attorneys. Works collaboratively, with victims to determine accurate restitution to assure victims receive compensation for their losses.
  • Accompany victims to hearings in which they are required to testify.
  • Works with social service agencies, law enforcement agencies, social services and community organizations to provide a coordinated community response for crime victims and the victimization experienced.
  • Participates in ongoing training, classes, courses, etc. regarding changing laws, developments in services and specialties, etc.
  • Works with volunteers and student interns in coordinated effort to provide services within the victim/witness assistance program.
  • Other duties as assigned.


  • Ability to acquire and maintain knowledge of current information related to Victim/Witness services, including, but not limited to: criminal justice system and legal procedures; victims'rights and services; community-based programs and resources to determine appropriate literature and information to provide with client correspondence.
  • Ability to prepare and maintain case records in an accurate, legible, and organized manner.
  • Ability to maintain a professional demeanor when dealing with the public.
  • Ability to take control of situations, dictating subordinate activities in a responsible manner.
  • Knowledge, skill, and ability to understand and use legal terminology, legal format, and processes.
  • Knowledge of Virginia Statutes and ongoing statutory and procedural changes.
  • Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.
  • Ability to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
  • Ability to read and accurately interpret statutory language regarding administrative details of the legal process.
  • Ability to establish and maintain effective working relationships with other local and statewide legal system agencies, law enforcement agencies, interdepartmental office personnel, media, other employees, attorneys, victims, witnesses, family members, and the general public.
  • Knowledge and use of VINE, VINELINK, and other required software.
  • General knowledge of standard office procedures, practices, equipment and office assistance techniques.
  • Ability to type accurately at a reasonable rate of speed.
  • Ability to operate standard office equipment and perform word processing and/or data entry.
  • General knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
  • Ability to work the allocated hours of the position.


  • Ability to communicate appropriately/professionally with judges, attorneys, law enforcement, other agencies and courthouse personnel.
  • Ability to use appropriate empathy and assertiveness skills.
  • Skill to interact with others using sensitivity, compassion and tact.
  • Ability to communicate effectively with other members of the staff, supervisor, and the public.
  • Ability to communicate clearly and concisely in both written and verbal form.
  • Must be proficient in workplace English and spelling.


  • Ability to remain objective, non-judgmental, and impartial when dealing with sensitive issues and a diverse client population.
  • Ability to understand and effectively carry out verbal and written instructions.
  • Ability to develop, interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
  • Ability to define problems and deal with a variety of situations.
  • Ability to think quickly, maintain self-control, and adapt to stressful situations.
  • Ability to maintain discretion regarding business-related files, reports and conversations, within the provision of open records law and other applicable State and Federal Statutes and Regulations.
  • Organizational and time management skills needed to meet deadlines.
  • Must have ability to work accurately with attention to detail.
  • Ability to maintain confidentiality.
  • Ability to prepare and maintain accurate and concise records and reports.
  • Ability to analyze facts and to exercise sound judgment in arriving at conclusions.
  • Ability to define problems and deal with a variety of situations.
  • Ability to use good judgement and effectively solve problems.



  • Bachelor's Degree in criminal justice, social work, sociology, or psychology, or other closely related field.
  • Must have extensive (3-5 years) of previous experience in working within the criminal justice system, the civil and criminal protective order process, and assisting crime victims or individuals in crisis.
  • Must successfully pass criminal background check.


The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law

  • This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking.
  • Work has standard vision requirements.
  • Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
  • Hearing is required to perceive information at normal spoken word levels.
  • Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
  •  Work is generally in a moderately noisy location (e.g. business office, light traffic).
  • Work is primarily in an office and court room setting.